Air traffic control works with state-of-the-art technology and highly developed procedures. The decisive factor, however, remains the human being. It is people who handle the technology, apply procedures and ensure the safety of the system. DFS takes a systemic approach when considering the human factor, not only when investigating safety-related occurrences. The focus is not on the individual air traffic controller, but always on the system as a whole. The aim is to identify and minimise possible sources of hazards in advance.
In the event of an occurrence, the controllers involved are supported as required based on the so-called CISM method (critical incident stress management). For this purpose, DFS has about 60 specially trained adviser air traffic controllers, called peers. The aim is to reduce stress reactions and quickly restore operational capability of any air traffic controllers involved. At DFS, CISM is a standard procedure that is actively offered and professionally applied by the peers.